Onedrive For Mac Not Syncing

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Mac: Click the OneDrive icon located in the menu bar (top right of the screen), then select 'View sync problems.' A window will open with a list of invalid files. A window will open with a list of invalid files. Download and install Microsoft OneDrive for Windows PC, Mac, iOS and Android.

Part 2. Top 10 Tips to Fix OneDrive Sync Problems

As stated above, there can be plenty of reasons for the OneDrive sync problem. If you are also experiencing any setback related to OneDrive, follow these tips to fix OneDrive sync problems.

1. Reestablish the sync

This is the easiest way to fix OneDrive sync problems. You can exit the OneDrive desktop app from your system and sync it again in order to resolve an issue. To do this, right-click the OneDrive cloud icon on your notification area. If you can’t find its shortcut, then click on the option of “Show Hidden Icons”.

From here, choose to “Exit” the app and close its desktop program. Now, restart the system, which will let OneDrive establish the connection again. If your OneDrive is not syncing, then this would be an easy fix.

2. Compress files and folders

Even if you have got a premium plan on OneDrive, you can’t upload a single file of more than 10 GB at a time. If there is a high-definition video or any other file that is exceeding this storage limit, then you should try to compress it before uploading. You can easily compress a file using Windows native feature or WinZip.

Simply right-click the file you wish to compress and select the “Add to Archive” or “Send to Compressed folder” option. It depends on the version of Windows you are using. It will open a pop-up like this. From here, you can select the type of compression and limit the storage of your file to fix OneDrive sync problems.

3. Update Windows

If you are running OneDrive on an older version of Windows, then chances are that you might face plenty of setbacks while syncing it. It has been observed by plenty of users that after updating their Windows, they are able to resolve the OneDrive sync issue. You can resolve this issue by visiting Control Panel > System & Security > Windows Update and check for an update.

Afterward, you can choose to update your operating system by following simple on-screen instructions.

4. Connect your OneDrive account to Windows manually

Most of the time, Windows establishes an automatic connection between the OneDrive directory and your account. Nevertheless, if there is a problem in the connection, then you might experience OneDrive not syncing issue. To resolve this, visit your Windows settings (by clicking on the gear-like symbol) and visit the “Accounts” section. Click on Email & App Accounts > Add an account and add your OneDrive account manually.

It will open an interface like this. Here, provide your OneDrive (i.e. Windows/live) credentials and sign-in to your account.

5. Select the folders you wish to sync

Since OneDrive has limited storage, you can’t sync everything to it. Additionally, if you have just upgraded to Windows 10, then you need to manually select the folders you wish to sync with OneDrive to resolve OneDrive sync issues. Firstly, right-click the OneDrive icon from the notification panel and visit its Settings. From here, visit the Account tab and click on the “Choose folders” button.

You will get a pop-up window like this. Just check the folder you wish to sync with OneDrive and click on the “Ok” button when you are done to implement these changes.

6. Switch off the Office upload

It has been observed that the automatic office upload option can tamper with the ongoing functioning of OneDrive. If your OneDrive is not syncing, then visit its Settings and click on the “Office” tab. From here, you need to un-check the option of “Use Office to sync Office files that I open” and save your selection by clicking the “Ok” button. Restart the drive again to fix this issue.

7. Check if the file path is too long

As per the guidelines given by Microsoft, your file path should not exceed 255 characters. If you have created different sub-folders or have a long pathname, then it might cause the OneDrive sync problem. This is one of the most overlooked yet efficient tips to help you fix OneDrive sync problems. Visit your folders stored on the OneDrive directory and rename them to maintain a shorter file path.

Onedrive For Mac Not Syncing

8. Unlink OneDrive from your system

If you still get OneDrive sync issues after resetting it, then you should unlink it from your PC and later choose to sync your folders selectively. This can be done by visiting the Settings option on OneDrive and selecting the “Accounts” tab. From here, choose the option of “Unlink OneDrive” or “Unlink this PC” and apply changes.

Later, restart your system and choose to select the folders you wish to sync with OneDrive manually.

9. Manage your storage

If you don’t have enough space on OneDrive, then the chances are that you might experience OneDrive not syncing issue. Firstly, check the amount of free space you have on OneDrive. Go to your account right here and log-in using your credentials. From the “Storage” option, you can see the amount of free space you have on OneDrive. If you don’t have enough space, try to empty it to fix OneDrive sync problems.

At the same time, you need to ensure that your hard disk has enough space as well. Visit your directory to check it. To order to manage space, right-click it, and choose the option of “Properties”. Visit the “General” tab and click on “Disk cleanup” to manage your storage.

10. Reset OneDrive manually

If nothing else seems to work, then try to reset OneDrive manually to overcome this issue. There are two ways to do this. The first option is to open the Run prompt (by pressing the Windows and “R” key at the same time) and entering the command: %localappdata%MicrosoftOneDriveonedrive.exe /reset.


The second way is to open the command prompt (by pressing the Windows and “X” key and selecting the Command Prompt option) and entering the above-mentioned command.

After resetting OneDrive, enter the command (either on Command prompt or Run prompt): %localappdata%MicrosoftOneDriveonedrive.exe. This will run the setup once again and re-establish the connection.

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Original KB number: 10104

Summary

This article is for anyone who can't sync OneDrive for Business. You'll find detailed troubleshooting steps towards resolving the sync issues. The estimated time of completion is 5-10 minutes.

Note

To determine which OneDrive sync client you're using, see Which OneDrive sync client am I using?
If you are using OneDrive not OneDrive for Business, and you encountered sync issue, you can look for the solutions in Fix OneDrive sync problems.

Update OneDrive for Business to the current release

If you come from the article Fix OneDrive sync problems, see Is the library configured to be available offline? to begin at the next step.

OneDrive for Business is updated frequently. If you don't have the most current version of the groove.exe sync app, you might have problems syncing. Follow these steps to make sure you have the latest version.

Before we are starting to troubleshoot OneDrive for Business sync issue, we'd better to do some basic checking at first.

Review conflicts

Need for speed 2 torrent mac. Sometimes a conflict is detected between the local and server copies of files you're trying to sync.

When a conflict is detected, you may see a sync error notification briefly. After that, the OneDrive for Business icon will display an error indicator in your system tray.

To resolve the conflict, right-click or press and hold the OneDrive for Business icon, and then choose Resolve. You will see the options available for your conflict.

If a conflict occurred with an Office file type, you should see the following options:

Mac
  • Open to Resolve opens the file in a coauthor view. First select Save to refresh the open copy with the new content. That will appear highlighted, so you can easily reconcile changes.
  • Save a Copy lets you save a copy of your version outside the synced folder.
  • Discard discards your changes and fetches the new version from the server.

In most cases, you will you'll choose Open to Resolve.

If a conflict occurred with a non-Office file type, you should see the following options:

  • Choose displays information about both versions, and lets you choose whether to keep the server version, your version, or both. Only the server version is saved in the synced folder and library.
  • Save a Copy lets you save a copy of your version outside the synced folder.
  • Discard discards your changes and fetches the new version from the server.

In some cases, OneDrive for Business may not mark conflicts in a non-Office file as an error, but instead save both versions locally. This results from editing conflicts. Editing conflicts with Office files are reported as sync problems and you can fix them as described above. But editing conflicts with other types of files are not reported as sync problems. Instead, OneDrive for Business creates a new version of the file, and appends the device name to the file name. For example:

When you see this happen, it's up to you to decide how to treat these file versions. You might consider one of these actions:

  • If possible, compare the file versions by opening them in an application, merge changes into one, consolidated version, and then delete the other versions.
  • Rename file versions to distinguish them.
  • Keep both versions of the file.

Note

OneDrive for Business will create up to 10 conflict versions for these types of files.

Did this solve your problem?

  • If yes, we're glad that your issue is resolved.
  • If no, see Clear cached files.

Clear cached files

Sometimes, the Microsoft Office Upload Center may affect the OneDrive for Business syncing with SharePoint library, it also may stop the SharePoint sync from progressing.

Try clearing cached files from Upload Center. To do this, follow these steps:

  1. In the notification area of your task bar, find the Microsoft Office Upload Center icon, which is a white up-arrow in an orange circle. (If there are two of these, use the darker one.)
  2. Right-click the icon, and then choose Settings.
  3. Choose Delete cached files.
  4. Confirm by choosing Delete cached information.

Did this solve your problem?

  • If yes, we're glad that your issue is resolved.
  • If no, see Stop and resync your libraries.

Stop and resync your libraries

If you're seeing a large number of errors, and you'd rather not try to resolve each one individually, you might consider starting over: Stop syncing the library, and then sync it again, getting fresh data.

When you stop syncing a folder, this simply disconnects the folder from the library. All files are retained in both the previously synced folder and in the library. Before you sync the library to a new folder, you may want to rename the old one, so that the expected name is available for the new folder. Otherwise, the new folder will be named as a copy, for example, OneDrive @ Contoso 1. Unless you specified a different location for your folder, the folder is located at C:Users<username>OneDrive @ <organization name>.

Important

Do not rename the synced folder after the sync is established. That will break the sync relationship.

  • To stop syncing a library, follow these steps.
  • To start syncing a library again, follow these steps.

Did this solve your problem?

  • If yes, we're glad that your issue is resolved.
  • If no, see Reset the OneDrive for Business cache.

Restrictions and limitations

Sometimes the content you try to sync may not be supported. There are several restrictions on the number of items, size, and file names that might cause your sync to stop.

Read this article to understand limits to the number of items that can be synchronized, size limits, character limits for files and folders, invalid characters and invalid file types. Make sure the files you are trying to sync do not fall into the restrictions or limitations stated in the article. The article also has an automated method for you to rename files and folders so that it will conform with the current requirements of the service.

Did this solve your problem?

  • If yes, we're glad that your issue is resolved.
  • If not, see Repair a sync connection.

Is the library configured to be available offline

A SharePoint administrator may prohibit syncing for a SharePoint site or library. In this case, you will see the following symptoms:

  • When you view the library in a browser, the Sync button is missing.

  • When you try to sync the library, you receive the following error:

    Options set for this library by your administrator prohibit users from syncing it to a local computer. For more information, see your SharePoint administrator.

If you're not a SharePoint administrator, work with your SharePoint administrator to enable syncing of the site.

If you are a site administrator, use the following steps to confirm the site is available for syncing.

Onedrive For Mac Not Syncing
  1. Browse to the SharePoint site.
  2. Choose the Settings gear, then choose Site Settings.
  3. In the Search section, choose Search and Offline Availability.
  4. In the Offline Client Availability section, choose Yes.
  5. Choose OK.

If you are an administrator of the library, use the following steps to confirm the library is available for syncing.

  1. Browse to the library.
  2. Choose the Library tab then choose Library Settings.

    Note

    If you don't have the Library tab, select the Gear icon for the Settings menu and then select Library settings.

  3. This is a section to insert various notes.
  4. In the General Settings section, choose Advanced Settings.
  5. In the Offline Client Availability section, choose Yes.
  6. Choose OK.

Did this solve your problem?

  • If yes, we're glad that your issue is resolved.
  • If no, see Confirm or correct your credentials.

Confirm or correct your credentials

If you are not signed in to the SharePoint Online site, you should log in and select the Keep me signed in option to make sure the OneDrive for Business synchronization process works well.

When you supply credentials, be sure to use the credentials associated with the library. In most cases, this will be your Office 365 credentials.

Did this solve your problem?

  • If yes, we're glad that your issue is resolved.
  • If no, see Review conflicts.

Repair OneDrive for Business or Office installation

Before you try uninstalling and reinstalling, try repairing OneDrive for Business or Office. Repairing your Office installation can often resolve issues without the need to uninstall and reinstall. Follow this article to learn how to repair Office programs.

Did this solve your problem?

  • If yes, we're glad that your issue is resolved.
  • If no, see Uninstall and reinstall OneDrive for Business or Office.

Reset Internet Explorer

If previous troubleshooting steps do not help, and other people can sync the library, you may have a custom Internet option that is interfering with the sync. You can try resetting Internet Explorer to its default state, or you can open a support case with Microsoft.

Note

Resetting Internet Explorer removes all previous customizations of Internet Options. This process cannot be undone.

Did this solve your problem?

Onedrive For Mac Not Syncing Iphone

  • If yes, we're glad that your issue is resolved.
  • If no, see Your issue was not resolved.

Your issue was not resolved

Sorry, but we cannot resolve this issue by using this guide. Here are some other ideas that might help you resolve the problem:

  • Use the self-help options on the Office 365 Community website.
  • Create a support incident at Microsoft Online Services support. Ask your IT administrator to use the above link to create a new support incident.

Repair a sync connection

You can fix sync errors you get while using the OneDrive for Business sync app by choosing View sync problems.. in the OneDrive for Business menu. The error dialog recommends solutions for each sync error.

You can also clear all sync errors at once by repairing the sync connection for your OneDrive for Business libraries. Follow these steps to run the Repair command.

Did this solve your problem?

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  • If yes, we're glad that your issue is resolved.
  • If no, see Review conflicts.

Reset the OneDrive for Business cache

Onedrive for business mac not syncing

Sometimes the OneDrive for Business cache needs to be removed and rebuilt in order to sync.

Did this solve your problem?

  • If yes, we're glad that your issue is resolved.
  • If no, see Repair OneDrive for Business or Office installation.
Onedrive

Uninstall and reinstall OneDrive for Business or Office

The steps to uninstall and reinstall either OneDrive for Business or Office depend on whether you installed the applications through a setup program (MSI), or through Click-to-run. Read this article to learn how to tell how Office or the OneDrive for Business sync app was installed.

If you installed Office through Click-to-run, do the following:

  • To uninstall Office, follow these steps.
  • To reinstall Office, follow these steps.

Onedrive For Business Mac Not Syncing

If you installed Office applications through a setup program (MSI), do the following:

  • To uninstall Office from the Control Panel, follow these steps.
  • To reinstall Office, contact your organization's administrator for installation media.

Onedrive For Business Mac Not Syncing

If you installed the OneDrive for Business sync app through a setup program (MSI), do the following:

Onedrive Desktop App

  • To uninstall the sync app from the Control Panel, follow these steps.
  • To reinstall the sync app, follow these steps.

Onedrive For Mac Not Syncing Software

Did this solve your problem?

Onedrive For Mac Not Syncing Icloud

  • If yes, we're glad that your issue is resolved.
  • If no, see Reset Internet Explorer.